01
Replies while they are still deciding
A message that waits two hours is a booking made somewhere else. Your agent answers in seconds, at midnight, on a public holiday, with the same answer every time.
Your agent, on WhatsApp
AI agents for WhatsApp
The number your customers already message.
For most of your customers WhatsApp is not a support channel — it is the phone. Your agent answers there in seconds, takes the booking or the order, confirms the day before so the table is not empty, and replies in whatever language the message arrived in.
What it handles
Ten things it handles on WhatsApp, without being asked twice.
02
Takes the booking properly
Party size, date, time window, name, and the one thing you always need to ask. It comes to you as one request you can confirm, not four unanswered messages.
03
Cuts no-shows with a day-before confirm
The confirmation lands in the chat the booking was made in. A reply keeps it, moves it, or frees the slot while there is still time to sell it.
04
Answers in their language
The message arrives in Portuguese; the answer goes out in Portuguese. You write your information once and the agent meets each customer where they are.
05
Reads the voice note
People send voice notes on WhatsApp. The agent listens, extracts the request, and answers in text — no "please type that instead".
06
Handles the photo
A picture of a damaged part, a menu, a receipt. It attaches the image to the request so the person who picks it up can see what the customer saw.
07
Answers from your own information
Hours, prices, delivery zones, what is on today. From the profile you wrote, in your words. Nothing invented, nothing promised that you cannot do.
08
Remembers the regular
The number is the customer record. Their usual order, their allergy, the fact they always ask for the corner table — remembered without being retold.
09
Chases once, politely
One follow-up on an unanswered question, then silence. A business number that texts four times gets blocked.
10
Escalates the complaint
An angry message does not get an automated apology. It gets flagged, with the full chat, to the person who can actually fix it.
A real chat
One number, answered in seconds, all day.
No portal, no ticket number, no "your call is important to us". The customer messages the number on your window and the answer arrives in the chat they already had open.
WhatsApp Business · Casa MarinaA WhatsApp agent vs an auto-reply flow
A menu of options is not a conversation.
The usual WhatsApp Business setup is a greeting, a numbered menu, and a promise that someone will reply during business hours. Customers answer the menu with a sentence, and the flow breaks.
| Capability | Your WhatsApp agent | Auto-reply / numbered menu |
|---|---|---|
| How the customer answers | In a sentence, a voice note, or a photo. | By typing 1, 2 or 3 — in the right order. |
| Out of hours | Takes the booking and confirms it. | "We are closed. We will reply tomorrow." |
| Languages | Replies in the language the message arrived in. | Whatever the flow was written in. |
| No-shows | Day-before confirmation in the same chat. | A template blast, if someone remembers to send it. |
| Regulars | Remembers the order, the allergy, the preference. | Every chat starts from zero. |
| When it goes wrong | Flags the chat to a person with the full history. | Repeats the menu. |
Start from a complete template
Restaurant Host
The complete template for a place that takes bookings on WhatsApp: reservations captured properly, day-of confirmations that cut no-shows, and regulars who are remembered.
What comes with it
- Reservations captured complete: party, date, window, name, notes
- Day-of confirmations in the original chat, with reply-to-change
- Menu, hours and allergen answers from your own profile
- Voice notes and photos understood, not refused
- Guest memory keyed to the phone number
- Escalation to a human for complaints and large-party requests
Questions
What people ask about running an agent on WhatsApp.
- Does this work with WhatsApp Business?
- Yes — it runs on your WhatsApp Business number, so customers message the number you already advertise. There is nothing for them to install or accept.
- Can it reply in more than one language?
- It answers in the language the message arrived in. You write your hours, prices and policies once, and each customer reads them in their own language.
- What about voice notes and photos?
- Voice notes are transcribed and answered in text; photos are attached to the request so whoever picks it up sees what the customer sent. Neither gets a "please type that instead".
- Will it reduce no-shows?
- That is what the day-before confirmation is for. It lands in the chat the booking was made in, and a one-word reply keeps, moves or frees the slot while you can still fill it.
- Can a person take over the chat?
- Any chat can be handed to your team, with the full history and everything the agent already promised. Complaints and unusual requests are escalated automatically.
- How long does setup take?
- Start from the Restaurant Host template, connect your WhatsApp number, and edit the profile. You are answering messages the same day.
Stop losing the 9pm message.
Start from a complete template, connect your WhatsApp Business number, and answer every customer in seconds — in their language, in their chat.